Guest Information & Instructions
Ceud mile failte ……..a warm Scottish welcome to you
We have frequently been referred to as “The Jewel in the crown”. This is perhaps a slight exaggeration, with a more appropriate reference / metaphor being The Lodge on Loch Lomond Hotel surrounding our guests with our personal and comfortable interpretation of Hospitality, the precious metals bonding together the jewels of the crown being Loch Lomond.
Our situation on Loch Lomond is without doubt enviable. There are very definitely few places if any at all where you can listen to the Loch lap on the shores, the sun rising before your eyes, all from the comfort and slumber of your bed and pillow. Alternatively, where else could you sit and enjoy a romantic glass of Champagne with your loved one watching the sun set over the Loch?
Personally, we never tire of the scenery, it always succeeds on stopping our day, demanding a moment to stand and appreciate the view. No one day is the same and all our seasons each have their own dramatic appeal. Truly nature at its best.
Whilst we would never try to compete with our spectacular surroundings. We hope we at least compliment them in such a way as to allow uninterrupted appreciation without want or need.
Slainte
The Lodge on Loch Lomond Hotel truly is a unique destination located on the beachfront at Luss and enjoying magnificent panoramic views over Scotland’s favourite loch.
The hotel’s facilities make for an ideal choice for Leisure, Conference and Wedding guests alike. Located only 30 minutes’ drive from Glasgow city centre and with easy motorway routes, it really is the perfect destination for escaping the buzz of the city and soaking up the relaxing atmosphere that being beside the loch provides.
This Loch Lomond hotel is in the area of many renowned Scottish Lodge‘s by Loch Lomond and is only 23 miles from Glasgow Airport , making it easily accessible via the main motorway links to Loch Lomond.
There are 48 guest bedrooms and a range of conference and banqueting facilities for up to 200 guests. The hotels location and it’s very own jetty enables our guests to connect with all that Loch Lomond has to offer.
The atmosphere at The Lodge on Loch Lomond is intimate, warm and charming and the team are focused on delivering a casual friendly approach. Colquhoun’s Restaurant and Lounge are the perfect place to relax and unwind and watch the changing landscape of the loch, the comfy sofas and floor to ceiling windows make this a perfect viewing spot and when the Scottish weather allows venture outside onto our beach to enjoy the nature & tranquility from our beach benches.
A leisurely stroll from the hotel takes you into the quaint village of Luss and you can explore Scotland’s most romantic church and its fabulous grounds or hop on the water bus down to Loch Lomond Shores for a little retail therapy at Jenners.
Contact Information
Address - Luss, Argyll, Scotland G83 8PA
Reservation Email - res@loch-lomond.co.uk
Lodge on Loch Lomond main line – 01436 860201
Reception – 0
Restaurant – 145
Night Porter (11pm – 7am) - 145
Dentist/Doctor – NHS 24 – 08454 24 24 24
In case of a medical emergency – Dial 999
For room to room – Dial 1 in front of the room number or 2 in front of the room number for our Munro annex building
Wi-Fi
The hotels complimentary wireless internet is available in all areas of the hotel. Your wi-fi information will be available on your yellow charge card. If you have any issues with this, please don’t hesitate to contact reception on 0 and someone will be happy to help.
Amber Leisure
Located within our Munro Lodge - our Spa is open 7 days 10am until 6pm. AmberRose Spa provides two luxurious treatment rooms offering spa therapies from leading brand Germaine de Capuccini. It has dedicated manicure & pedicure stations and guests can take time to relax and unwind in the brand new thermal suite with plush changing facilities to complete the experience.
The Thermal Suite includes a 2 person Rasul Mud Chamber for touchless treatment, Aroma steam room, Hot and Cold Showers, Salt Sauna and Herbal Sauna and Heated Relaxation Loungers – the Thermal Suite itself also enjoys those wonderful views out over Loch Lomond.
Wake up Call
If you require a wakeup call, please do not hesitate to ask a member of our reception team to arrange this for you.
Newspapers
Do you like to wake up to a morning paper to read with your cup of tea or coffee? We provide a range of newspapers that can be delivered to your room in the morning on request. Please ask someone at reception for information on this.
Room Amenities
You will find tea and coffee making facilities in your room. You will also find an iron and ironing board in the cupboard and a hair dryer in the drawer. If you require any extra’s such as a sewing kit, robes, slippers, a toothbrush kit or shower cap, please contact reception on 0 and member of staff will be happy to arrange for this to be dropped at your door.
Checkout
Checkout is 11am. Please allow us time to have your room fresh and tidy for the next guest as it was for you, by returning your key to our team by 11am.
Extended checkout available on request £10.00 per hour – subject to availability.
Colquhoun’s Restaurant
Our award-winning restaurant serves up delicious cuisine carefully created using the freshest of local produce. The restaurant, and in Summer our Loch facing terrace, perfect for admiring our undisturbed panoramic views, is open from 7-10.30am (Breakfast), 10.30am to 12pm (Morning Tea), 12pm – 4.00pm (Lunch), and from 6.00pm-9.30pm (dinner menu).
Please ensure you have a table pre-booked for all required meals. If you haven’t already done so, you can book this by calling our restaurant team on 145. Please remember to carry your yellow charge card when joining us in the restaurant if you wish to room charge.
Fire Procedures
Your health and safety is very important to us and in the unfortunate event that a fire occurs, we hope that you will take immediate action and follow our range of security measures! Here’s what you should do;
- If the fire is in your room; make your way out the nearest door and ensure you close the door behind you to contain the fire. Proceed immediately to the nearest available exit route and leave the building. Do not delay your departure and waste precious minutes by collecting your personal belongings – your health and safety is KEY. Make your way to the GRAVEL CAR PARK located adjacent to the Munro Building.
- If you hear the fire alarm, and there is smoke in your room already; please keep low to the floor and crawl to the door if possible to protect yourself from smoke inhalation.
- If you hear the alarm and there is no smoke in your room; head towards your room door. It will be your instinct to immediately flee, but please first carefully feel your door and door handle for heat…this will tell you if there are flames outside your door. If this is the case, please keep your door shut and place a damp towel at the bottom of your door to stop smoke from entering your room. You will be safer on this side of the door until the fire is tackled!
- If you must stay in your room, cover your mouth and nose with a cloth to protect yourself from potential smoke inhalation.
- Call the Reception desk (Call 0) or anyone you can so they can report the location of the fire to the emergency services when they arrive.
- Turn off any heaters in your room
- Fill your bath with water and pick up any container large enough to bail water on the fire if necessary.
- If you hear the alarm and your door is cool and there is not an active fire outside your door, proceed into the corridor. If you have a clear pathway along the corridor, please make your way to the nearest fire exit and proceed to the GRAVEL CAR PARK located adjacent to the Munro Building. Again, please do not delay your departure by collecting personal belongings. If there is smoke in the corridor, stay low to the ground and crawl to your nearest exit.
- DO NOT USE ELEVATOR IN THE EVENT OF A FIRE, IN CASE OF POTENTIAL ELECTRICAL FAULTS!
- As stressful as this kind of event can be, you must try to remain calm and collected and listen for instruction. We have several trained staff members who will assist you in the unlikely event of a fire. Your health and safety is our biggest concern!
The pretty conservation village of Luss is only a 5 minute walk from the hotel. A member of our reception staff will be more than happy to direct you towards the village.
A settlement has stood on this site since medieval times although much of the current village dates from the 18th and 19th centuries, having been developed to house workers from nearby slate quarries.
With its prim, identical sandstone and slate cottages garlanded in rambling roses, and its narrow sandy, pebbly strand, the village became the setting for the successful TV soap ‘Take the High Road’ which undoubtedly contributed to its popularity during the 1980s and 1990s. For anyone wanting to escape the crowds, the 19th century parish church offers a haven of peace and has a lovely ceiling made from Scots pine rafters and some beautiful Victorian stained-glass windows.
Luss is a popular stopping-off point for visitors exploring the Loch Lomond area. You will find a visitor centre for tourist information on Loch Lomond & The Trossachs National Park in Luss car park. There are several shops and refreshment facilities located within the village.
Scottish Walks
If you have the time while you’re with us, why not check out some of our amazing walking routes on riverside paths, along historic trails, through empty glens and over majestic hills.
Beinn Dubh, Glen Striddle horseshoe – Luss
Distance: 11.5km / 7.25 miles
Approx Time: 3.5 - 5 hours
Start/finish: Luss Car Park
The circuit of the hills above Glen Striddle is the closest walk from the Lodge and makes an excellent short hill walk. The ascent up the grassy ridge rising from Luss is a delight and the views over Loch Lomond and towards the Arrochar Alps are superb.
Kelpies Revisited – Falkirk
Map: Falkirk, Cumbernauld and Livingston.
Distance: 3.5 miles/5.5 km
Approx Time: 1-1 ½ hours
Start/finish: Falkirk Stadium
Information: www.thehelix.co.uk and www.falkirkcommunitytrust.org
Beinn Mhanach - Breadalbane
Map: Glen Orchy and Loch Etive, Harvey’s Mountain Map, Schiehallion, ben lawers and Glen Lyon
Distance: 14 Miles/22km
Approx Time: 8-9 hours
Start/finish: Bridge of Orchy Station
Pitlochry and Moulin - Perthshire
Map: Pitlochry Walks Network
Distance: 5 miles/8km
Approx Time: 2- 3 hours
Start/finish: Pitlochry Tourist Centre
An Sgarsoch – Perthsire/Aberdeenshire
Map: Braemar and Blair Atholl
Distance: 10 – 12 hours
Approx Time: 10 – 12 hours
Start/finish: Lin of Dee Carpark, 10 km west of Braemer
Information: Braemer TIC
Around Tomintoul - Aberdeenshire
Map: Avimore and Grandtown
Distance: 3 miles/5km
Approx Time: 1.5 – 2 hours
Start/finish: Public car park in Tormintoul
Stob A’Choire Mheadhoin & Stob Coire Easian - Lochaber
Map: Harvey Mountain Map, Ben Nevis and Glen Coe
Distance: Approx 9 miles/12km
Approx Time: 5 – 7 hours
Start/finish: Car parking area above Fersit
Ben Nevis & the Carn Mor Dearg Arete - Lochaber
Map: Harvey Mountain Map, Ben Nevis and Glen Coe
Distance: About 8 miles/13km
Approx Time: 7 – 9 hours
Start/finish: Upper Polldubh
Information: The visitor centre in Glen Nevis
Sgurr Gaorsaic - Kintail
Map: Harvey Mountain Map, Knoydart, Kintail and Glen Affric
Distance: 9 miles/14km
Approx Time: 6-8 hours
Start/finish: Morvich Countryside Centre, off A87
Information: Morvich Countryside Centre
Goigach and The Fiddler - Assynt
Map: Harvey Mountain Map
Distance: 10 miles/16km
Approx Time: 6-7 hours
Start/finish: Minor road to Achitibuie
Information: Ullapool TIC, 01854 6124896
Ben Stack - Sutherland
Map: Cape Wrath
Distance: 6 miles/10km
Approx Time: 3-5 hours
Start/finish: A838 road near the turn-off
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Activities
The Lodge on Loch Lomond is perfectly situated for a range of outdoor activities and water sports. From hill walking to golfing, jet skiing to cruising, fishing to shooting, and quad biking to four wheel drive, we work with a range of local companies who can help make your stay at the Lodge that little bit more energising.
Ask Reception for full details. Call 0
GO APE
David Marshall Lodge Visitor Centre, Queen Elizabeth Forest Park, Aberfoyle, Stirlingshire, FK8 3SY
www.goape.co.uk T: 0160389550
Go Ape is an award-winning high wire forest adventure course of rope bridges, Tarzan swings and zip slides up to 40 feet up in the trees. Appealing to a wide range, customers are fitted with a climbing harness, given instructions, and then trek from tree to tree high above the forest floor.
4 x 4 ADVENTURE SCOTLAND
https://www.4x4adventures-scotland.com/ T: 01436 648595
Outdoor activity provider of 4 x 4 experiences around the Loch Lomond Area.
LOCH LOMOND LEISURE
Located on the beach just next door to the hotel – offering a range of watersports.
https://lochlomond-scotland.com/ T:03335770715
LOCH LOMOND SHOOTING SCHOOL
www.lochlomondshooting.co.uk T: 01389 711190
Airport telephone Information
Prestwick Airport T: 08712230700
Glasgow Airport T: 08444815555
Aquarium
Loch Lomond Aquarium
Based at Loch Lomond Shores. T: 01389 721500
Attractions
Soar at Intu Braehead (40 mins from Luss) General T: 01417393324
www.soar.intu.co.uk Real Snowslope: T: 01417393324
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Bar
Our bar stocks an extensive range of Scottish Whiskies, gins, wines, beer and other spirits.
Breakfast
Breakfast is served to your table in Colquhoun’s Restaurant - Monday to Friday from 7am to 10am. At weekends breakfast is served from 8am to 10am. If you would like to have breakfast before 7am, please contact the restaurant.
Call 145
Bike Hire & Canoe Hire
Can You Experience T: 01189 756251
Cycle Luss (Electric Bike Hire) T: 07588393919 info@cycleluss.com
Boat Hire/Trips
Cruise Loch Lomond T: 01301702356 (15% discount code LOLL use on their website at the point of check out)
Beau Jangles T: 07979221768
Highland Cow Tours T: 07918137021
Email: culagcottage@gmail.com
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Castles
Dumbarton Castle T: 01389 732167
Inveraray Castle T: 01499 302203
Stirling Castle T: 01786 450000
Champagne
Champagne & Chocolate dipped strawberries in bed perhaps? Call 145
Checkout
Please allow us time to have your room fresh and tidy for the next guest as it was for you, by returning your key to our team by 11am.
Extended checkout available on request £10.00 per hour – subject to availability.
Chemists
The nearest chemist is:
Boots The Chemist, Helensburgh T: 01436 676573
Open Monday to Friday, 9am – 6pm, Saturday 9am – 5.30pm.
Children Welcome
Our hotel, like Colquhoun’s restaurant and bar is a child friendly environment. We always have colouring books, crayons and some toys and games to keep your child amused, as well as high chairs for dining. Ask for details.
Churches
St. Mungo’s Episcopal Church T: 01389 513365
Main St, Alexandria, Dunbartonshire G83 OBN
Vale of Leven Baptist Church T: 01389 757471
Bridge St, Alexandria, Dunbartonshire G83 OTA
Methodist Church – Alexandria T: 0141 952 1772
Sunday 11am – 12pm noon
Albert St, Alexandria, Dunbartonshire G83 0AB
St. Kessog’s R.C Church T: 01389 753080
Vigil Mass Saturday 6.30pm, Sunday 9.00 & 11.30am
Balloch Rd, Alexandria, Dunbartonshire G83 8LQ
Bonhill Church of Scotland T: 01389 756516
Monday to Friday 9am – 12pm noon
Main St, Bonhill, Alexandria, Dunbartonshire G83 9HR
Luss Parish Church – Church of Scotland – Scotland’s prettiest church T: 01436 860240
Sunday 11.45am – 12.45pm www.lusschurch.com
Conference Facilities
We have three conference suites to suit all needs and sizes. Access a range of smart technologies, plasma screens and state of the art presentation equipment.
The McMillan Room measuring 24m x 9m
The Glen Lomond Suite measuring 20m x 9 m
The Glen Luss Room measuring 10m x 14m
Contact Numbers
Housekeeping 8am – 4pm Call 0
Room Service 24hrs Call 145
Night Porter 11pm – 7am Call 145
Reception Call 0
Credit Cards
We accept Mastercard, Visa, Switch and Maestro
Cruises
Cruise Loch Lomond, Tarbet T: 01301 702356
Sweeney’s Cruises, Balloch T: 01389 752376
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The Local Dentist
Margaret Colvin B.D.S. T: 01389752000
The Old Post Office, Bank Street, Alexandria
Dentist/Doctor
NHS 24 T: 111
Lomond Doctors
Vale of Leven Hospital T: 01389 754121
North Main St, Alexandria, Dunbartonshire G83 0UA
In case of medical emergency Call 999
Distilleries
Auchentoshan Distillery T: 01389 878561
Glen Coyne T: 01360 550254
Oban Distillery T: 01361 572004
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Email – Hotel res@loch-lomond.co.uk
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Fishing
Carmen Trout Fishery T: 07745647156
Cardross Road, Dumbarton G82 4PY
Loch Lomond Fishing
Carbeth Fishery T: 01360771006
Ferries – Hebridean & Clyde
Caledonian MacBrayne T: 01475650100
Festive Breaks
Check our website for the fantastic festive packages www.loch-lomond.co.uk
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Gift Vouchers
Treat yourself or your loved ones to a Lodge on Loch Lomond Gift Voucher – presented in a stylish gift box and bag, we can design a gift to suit your budget.
Available at www.loch-lomond.co.uk/giftvouchers and at reception Call 0
Golf Courses
The Carrick T: 01389 727679
The world class 18 hole golf course “The Carrick” is located a short distance from the hotel and opened on the 1st of June 2007. Challenge, variety and playability have been carefully integrated into the design to ensure an exciting and enjoyable golf experience for golfers of all abilities. Multiple tee placements on each hole provide a tremendous variety in yardage ranging from 5,200 yards from the forward tees to more than 7,000 yards from the championship tees.
Call the Golf Pro Shop to book. Golf shoes and Golf Clubs can be hired.
Vale of Leven Golf Club, Alexandria T: 01389 752351
Cardross Golf Club T: 01389 841754
Dumbarton Golf Club T: 01389 732830
Helensburgh Golf Club T: 01436 674173
Loch Lomond Golf Club T: 01436 655555
Guest Comment Card
We are pleased to hear your comments, please fill out your comment card and pass to Reception.
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Hair Salons
Josef – Helensburgh T: 01436 678293
Open Tuesday to Saturday 9.00am – 5.30pm
50 Shades Hair Salon – 8 Leven Street Alexandria T: 01389 757430
Open Tuesday, Wednesday & Friday 9am – 5pm Thursday 9am-8pm and Saturday, 9am – 3pm
Horse Riding
Argyll Adventure T: 01499302611
Inverary, Argyll, Scotland, PA32 8XT
A & J Cochno Livery Stables
4 West Cochno Holdings, Cochno Rd, Hardgate, Clydebank, Dumbarton, G81 5QQ T: 01389 873337
Colgrain Equestrian Centre T: 01389 842022
Cardross, Dunbartonshire G82 5HG
Duncryne Equestrian & Trekking Centre T: 01389 830425
Little Duncryne Farm, Gartocharn, Loch Lomond, G83 8NG
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Internet
The hotels complimentary wireless internet is available in all areas of the hotel. To access this please select the McMillan network. The password is TheLodge (password is case sensitive). We also provide internet network cable’s which can be located beside your bedroom television.
Ironing
You will find an iron and ironing board located within your room.
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Jogging
Want to get or stay in shape? We can help. Reception can suggest running routes for you.
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Karting
Scotkart, Clydebank. www.scotkart.co.uk T: 01419518900
Kilt Hire
Totally Tartan Kilt Makers T: 01389 721800
Unit 18, Lomond Galleries, Main Street, Alexandria, G83 OUG
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Mini Bar
All of our bedrooms contain a mini bar – however these are stocked on request with a range of beverages and snacks, please contact Reception should you wish this to be arranged and when settling your bill at Reception on check out, advise on the items consumed. Bottled water is provided inside the mini bar complimentary.
Midges
We stock Midge repellent which is available for purchase at Reception. Call 0
Museums
The Burrell Collection T: 01412870047
Pollok Country Park, 2060 Pollokshaws Rd, Glasgow
The College of Piping T: 01413343587
16-24 Otago Street, Glasgow, G12 8JH
Gallery of Modern Art T: 01412873050
Queen Street, Glasgow, G1 3AZ
Scottish Football Museum T: 01416166106
Hampden, Hampden Park, Glasgow, G42 9BA
Riverside Museum of Transport and Travel T: 01412872720
100 Pointhouse Rd, Glasgow, G3 9RS
Kelvingrove Art Gallery and Museum T: 01412769599
Argyle Street, Glasgow, G3 8AG
Glasgow Science Centre, GSC IMAX Theatre and the Glasgow Tower T: 01414205000
50 Pacific Quay, Glasgow, G51 1EA
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National Park
Loch Lomond & The Trossachs National Park T: 08453454978
Newspapers
If you would like a paper delivered to your room, please contact Reception. Call 0
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Paddle Steamer
Main of the Loch, Balloch T: 01389 711865
Sir Walter Scott, Loch Katrine T: 01877 376316
www.incallander.co.uk/steam.htm
The Waverley T: 01412432224
The last sea-going paddle steamer in the world.
www.waverleyexcursions.co.uk
Paintball
Paintball Alexandria T: 01389 710795
www.paintballalexandria.co.uk M: 07712440948
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Reception
Our Reception is open daily from 7am – 11pm Call 0
Room Service
See QR code for menu – available 24hrs a day. Call 145
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Safari Park
Blair Drummond Safari and Adventure Park T: 01786 841456
Based at Stirling www.safari-park.co.uk
Sailing Boat
Rosneath Castle Park T: 01436 831391
Seaplane Excursions
Loch Lomond Seaplanes T: 01436 675030
Shopping
Loch Lomond Shores, Balloch. T: 01389 722406
Smoking Policy
Smoking is not permitted in any public area or bedroom.
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Taxi
Loch Lomond Taxis – Best service, Best Prices. T: 07834782250
TOA T: 01389742121
Wrights T: 01389721020
Telephone
For room to room – Dial 1 in front of the room number or 2 in front of the room number for our Munro annex building
Temperature
You will find a portable fan located within your room.
Theme Park
M & D’s Scotland’s Theme Park T: 01698 333999
Strathclyde Country Park, Motherwell, ML1 3RT
Toiletries
Contact Reception for details on the toiletries we stock. Call 0
Travel Route
Planning your drive for the coming day? The Reception team can provide a printout with the best route, driving time, and distance.
Train
The West Highland Line Helensburgh Upper to Oban or Fort William.
www.scotlandsforme.com/main_attraction.php?id=79
Fares and train times T: 08457484950
Timetable Information www.firstgroup.com/scotrail
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Umbrella
Require an umbrella? Ask at Reception.
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Website
For more information on the Lodge on Loch Lomond, special offer breaks or to book your next visit, see our website. www.loch-lomond.co.uk
Weddings
For the most romantic wedding imaginable, we have two main wedding suites accommodating up to 150 guests and we provide a variety of flexible wedding packages – Contact Reception or our Events Team for a show round or further information. Call 0
Whisky Tasting
Taste 3 classic malts in the comfort of our lounge bar with one of our in-house whisky champions – ask at the bar or reception for more details.
Journey with Taste T: 07837 936108
Whiskey Tasting and Tour Experiences www.journeywithtaste.co.uk
Windsurfing
Rosneath Castle Park T: 01436 831208
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