Careers

New Job Opportunities

Receptionist/Reservationist

Job Description:

Maternity Cover – 12 months – Start date June 4-5 days a week. This position is initially offered as maternity cover for approximately 12 months. However, we would ideally like to retain the successful candidate beyond this period if staffing levels allow, or potentially offer opportunities to move into another department within the hotel.

We are looking for a professional and enthusiastic Receptionist / Reservationist. This is a fast-paced, guest-focused role where excellent organisation, multitasking skills, and a positive attitude are essential. The successful candidate will be the first point of contact for our guests and will play a key role in delivering exceptional customer service while managing reservations for up to 56 rooms and front desk operations.

Shift work and weekend availability are essential. Shifts vary however are likely to be 7-3.30pm, 9.30-6pm and 1.30-10pm.

Key Responsibilities

• Welcoming guests on arrival and providing a friendly, professional check-in and check-out experience
• Handling reservations via phone, email, online travel agents, and walk-ins
• Managing room availability, rates, and bookings to maximise occupancy
• Updating and maintaining accurate guest information and booking records
• Processing payments, deposits, and invoices in accordance with hotel procedures
• Responding to guest enquiries and providing information about hotel services, facilities, and the local area
• Coordinating with housekeeping and maintenance teams to ensure rooms are ready and guest requests are met
• Handling guest feedback, queries, and complaints promptly and professionally
• Managing group bookings and special requests
• Monitoring daily arrivals, departures, and room allocations
• Assisting with administrative tasks including reports, filing, and reservation confirmations
• Ensuring the reception area remains tidy, organised, and welcoming at all times
• Supporting other departments where necessary to ensure smooth hotel operations

Skills & Experience

• Previous experience in a hotel reception or reservations role preferred
• Ability to work efficiently in a very fast-paced environment while managing multiple tasks
• Excellent communication and customer service skills
• Strong organisational and problem-solving abilities
• Good computer literacy and attention to detail
• Experience with Guestline PMS and ResDiary is preferred but not essential
• A professional appearance and a positive, team-focused attitude

Additional Requirements

• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Ability to remain calm and professional under pressure
• Reliable, punctual, and able to work both independently and as part of a team

If you enjoy working with people, thrive in a busy environment, and take pride in delivering great guest experiences, we would love to hear from you.

Apply now to join our friendly team.

Job Types: Full-time, Temporary, Zero hours contract
Contract length: 12 months

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Experience:

• Hotel: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Salary: From £12.71 per hour
CV to: heather.conway@loch-lomond.co.uk
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AmberRose Spa – Part Time Spa Receptionist/Reservationist

Job description

The brand new AmberRose Spa situated in The Lodge on Loch Lomond Hotel in the beautiful village of Luss has positions available for part-time Spa Reception/Reservations.

The AmberRose Spa is looking for talented part–time beauty professionals with skills and personality. If you have a passion for making people feel better and have plenty of individuality, we want to hear from you.

The AmberRose Spa combines luxury Spa therapies with beauty treatments.

We strive to provide the Wow Factor for all of our guests and create an inclusive environment for all. We are searching for passionate and confident individuals who work hard to achieve a welcoming and personalised experience for every guest.

Requirements:

• A keen interest in wellbeing, beauty and sustainability
• Previous experience using Germaine de Capuccini products and therapies preferable
• Excellent customer service skills and a true passion for making others feel better
• A team player
• Going above and beyond for clients to make sure they receive the Wow Factor
• Confident in building relationships with your clients and recommending products
• Flexibility and availability to work weekends and bank holidays

We offer:

• Full training provided on Germaine de Capuccini
• Competitive rate of pay
• 28 days holiday per year (pro rata)
• Uniform provided.

Own transport required due to our location and limited public transport.

Job Types: Full-time, Part-time

Salary: From £11.00 per hour
CV to spa.manager@loch-lomond.co.uk

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AmberRose Spa – Spa Therapist

The AmberRose Spa is looking for talented full/part–time beauty professionals with skills and personality. If you have a passion for making people feel better and have plenty of individuality, we want to hear from you.

The AmberRose Spa combines luxury Spa therapies with beauty treatments.

We strive to provide the Wow Factor for all of our guests and create an inclusive environment for all. We are searching for passionate and confident therapists who work hard to achieve a welcoming and personalised experience for every guest.

You will be given training in all of our brands and treatments.

Requirements:

• A keen interest in wellbeing, beauty and sustainability
• previous experience using Germaine de Capuccini products and therapies preferable
• HNC/HND or equivalent in Beauty Therapy
• Excellent customer service skills and a true passion for making others feel better
• A team player
• Going above and beyond for clients to make sure they receive the Wow Factor
• Confident in building relationships with your clients and recommending products
• Drive to maintain high standards of treatment service and retail recommendations
• Flexibility and availability to work weekends and bank holidays

We offer our therapists a fantastic benefits package including:

• Full training provided in Germaine de Capuccini
• Competitive rate of pay
• 28 days holiday per year (pro rata)
• Uniform provided.

Own transport required due to our location and limited public transport.

Job Types: Full-time, Part-time

Salary: From £12.50 per hour
CV to spa.manager@loch-lomond.co.uk

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Currently recruiting for Chefs of all levels
Currently recruiting for Front of House/Waiting staff of all levels up

Applications to val.allan@loch-lomond.co.uk

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NO RECRUITMENT AGENCIES.